Frequently Asked Questions
Everything you need to know about your order and our collection.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for physical media?
We accept returns on unopened vinyl, CDs, and merchandise within 30 days of purchase. If an item is defective or damaged upon arrival, please contact our support team immediately for a replacement.
Can I track my shipment?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How do you ensure vinyl records aren't damaged during transit?
We use professional-grade, reinforced cardboard mailers specifically designed for vinyl to prevent corner dings and warping during the delivery process.