Returns & Exchanges

At Mute Records, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in their original, sealed condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the reason for the return to receive an official Return Authorization (RA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all vinyl records and CDs remain factory-sealed to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the package back to our distribution center.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund back to the original payment method within 5-7 business days.